Contact Us
We’re here to help! If you have any questions, concerns, or need support with your purchase, please don’t hesitate to reach out.
Get in Touch
Email Support
Email: [email protected]
Response Time: We typically respond within 24-48 hours during business days (Monday – Friday)
Business Address
Templatesilk LTD
184 Coventry Road
Ilford, UK
IG1 4RG
United Kingdom
Before You Contact Us
To help us assist you more quickly, please include the following information in your email:
For Product Support:
- Your order number (found in your purchase confirmation email)
- Product name
- Detailed description of your issue or question
- Screenshots if applicable
For Download Issues:
- Your order number
- Email address used for purchase
- Any error messages you’re seeing
For Refund Requests:
- Your order number
- Product name
- Detailed reason for refund request
- Supporting documentation (if applicable)
What We Can Help With
- Product download issues
- Installation and setup guidance
- Bug reports and technical issues
- License and usage questions
- Billing and payment inquiries
- General product questions
- Pre-purchase questions
Frequently Asked Questions
How do I download my purchase?
After completing your purchase, you’ll receive an email with a download link. The link is typically valid for 30 days. If you need a new link, contact us with your order number.
Can I get a refund?
Please refer to our Refund Policy for detailed information about eligible refund circumstances.
Do you offer customization services?
Our templates are sold as-is for self-customization. We provide basic guidance but do not offer custom development services at this time.
What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal through our secure payment processor, Paddle.
How do I report a bug or issue?
Email us with a detailed description of the issue, steps to reproduce it, and screenshots if possible. We’ll investigate and work on a fix.
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM GMT
Saturday – Sunday: Closed
Note: While we’re closed on weekends, you can still send us an email and we’ll respond on the next business day.
Payment Support
For payment-related issues or questions about your transaction, you can also contact our payment processor directly:
Paddle Support: Visit paddle.com for payment support
Important: We aim to provide excellent customer service. Please allow up to 48 hours for a response during busy periods. For urgent issues, clearly mark your email subject line with “URGENT”.
Thank you for choosing TSThemes!